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We understand that sometimes you may feel overwhelmed, distressed, or thinking of harming yourself or others. 

The ¿ìèÊÓƵ Counselling Service is not an emergency service and cannot help in a crisis.

If you need immediate or urgent support, this page has advice on what steps to take.

If you feel like you might:

• attempt suicide
• harm yourself or others
• have already seriously harmed yourself or others

then you need urgent medical help.

What to do 

• Call 999
• Go to or ask someone to take you to your nearest Accident and Emergency department (A&E). 
• Call your GP to arrange an emergency appointment. (When booking the appointment, you must advise them that you are feeling suicidal.)
• Call on 116 123

If you can't do this by yourself, ask someone to help you.

You matter

Mental health emergencies are serious. Remember: You matter, and you are not wasting anyone's time.

If you can keep yourself safe for a short while, but you still need urgent advice, you can:

• contact your GP and request an emergency appointment.
• call NHS 111 and select the option for mental health.

UK wide support services 

Whatever you're going through, there are people you can talk to any time. You can:

• call  on 116 123 
• text  to 85258 

These services are for anyone who's struggling. They won't judge you. They're free, confidential, and are open 24/7.

England

• Contact a local  (England only).
• website offers a postcode search of local mental health services (England only)

Scotland

•  is confidential helpline for anyone living in Scotland that feels low in mood, anxious, or depressed. Interpreters are available if English is not your first language.

Wales

• If you’re in Wales you can contact the C.A.L.L helpline. See the  to find out how to speak to someone via phone or via text. Open 24 hours a day, 365 days a year. 

Northern Ireland

If you’re in Northern Ireland you can also contact the . Open 24 hours a day, 365 days a year.

Channel Islands

See  (gov.je: Mental Health Network),  (gov.gg) or  (Island Medical centre).

A mental health crisis is when you feel at breaking point and no longer feel safe. You might be:

• feeling extremely  and having  or 
• feeling , or 
• having an episode of  (feeling very high) or  (maybe  or feeling very ). 
• behaving impulsively, putting yourself at risk
• managing a .

Mental Health charity "Mind" has some great resources designed to help individuals going through a mental health crisis, with practical tools for you to use including:

• What can I do to help myself cope
• How can I distract myself?
• What’s happening to me?

See mind.org: .

Things to avoid during a mental health crisis

There are some things that you should avoid during a mental health crisis such as:

• alcohol
• drugs
• driving 
• risky behaviour 
• isolating yourself
• taking more medication than you've been prescribed
• reaching out to people who will be unhelpful

Nobody plans to be in crisis, but making a crisis plan allows you to map out what types of support could help you in the future.  Feeling prepared can help you to relax, and can even help to prevent another crisis. Mind has some good advice on .

The Staying Safe website provides information on , including video tutorials and online templates to guide you through the process.

that helps you track your mood and feelings, store images of things that give you hope, and develop a safety plan,

You can also  which can help you create a safety plan and upload photos or videos to your “lifebox," as well as offering signposts to resources in your area.

The NHS has information about "How a mental health emergency is treated in A&E," on their page .

It says:

"If you go to A&E, the staff should treat you with respect and look after any immediate physical and mental health needs. They should also refer you to a liaison psychiatry service or local Crisis Resolution and Home Treatment team (CRHT)… and "decide on the best course of care."

Samaritans (UK wide)

The is a UK wide helpline for anybody struggling with their mental health. If you prefer to communicate via message, you can text  on 85258. Both these services are available 24 hours a day, 7 days a week, 365 days a year.

List of UK wide helplines

For a list of helplines and listening services, including the National Suicide Prevention Helpline, see Mental Health charity Mind’s website page for .

Switchboard LGBT+

provides a one-stop listening service for LGBT+ people on the phone, by email and through Instant Messaging. All their volunteers identity as LGBTQ+ and they're available 10am - 10pm, everyday.

Scotland

If you’re in Scotland you can contact . Interpreters are available if English is not your first language. The service is open 6pm to 2am on weekdays, and 6pm to 6am on weekends.

have details of further support services.

Wales

If you’re in Wales you can contact:

• the C.A.L.L helpline. See  to find out how to speak to someone via phone or via text. (Open 24 hours a day, 365 days a year.)
• , a free and confidential mental health support service for social and health care staff in Wales.(Please note that it is not an emergency helpline)

Northern Ireland

If you’re in Northern Ireland you can contact the . (Open 24 hours a day, 365 days a year.)

Channel Islands

See  (gov.je: Mental Health Network),  (gov.gg) or  (Island Medical centre).

The ¿ìèÊÓƵ counselling service is designed for brief therapy and general support only. We are not equipped or suitable to help you with a crisis situation.

If you are in a crisis, you need vital help from the services that have been especially designed (and are available 24/7) to help you, such emergency services, or emergency mental health provisions.

• Emergency services can be reached by calling 999.
• The are available 24/7 and can provide immediate support.
• Your GP, Out of Hours, NHS 111 or local mental health services can offer appropriate assistance and guidance during urgent situations.
• See  on the NHS website.
• Reach out to someone you trust. Talk to a friend, family member, or any trusted person in your life. Sharing your thoughts or feelings can provide relief and support.

Remember, it's crucial to prioritise your safety and well-being in times of immediate distress. You are not alone, however it is important to realise that having suicidal thoughts is a serious matter and you should seek help.